1. How many hours prior to departure should I check in?
This can depend on the specific airline, but generally:
* International flights - at least 3 hours before departure
* European Destinations - at least 2 hours before departure
* Domestic - at least one hour before departure
2. Can I make changes or cancel my flight?
Many of the cheaper tickets are non refundable. This means that you will lose your money if you choose to cancel. Some tickets are changeable, but usually for a fee. The most restrictive tickets are non changeable also, to change these you would effectively cancel and rebook
3. What are the new requirements for entry to the US under the Waiver scheme?
For all customers now travelling under the waiver scheme you will need to apply for an Electronic System for Travel Authorisation (ESTA) prior to travel. This applies to UK passport holders along with a number of other countries.
For details on how to apply please read the factsheet about ESTA or call our reservations department to speak to a consultant if you require help.
To apply online please visit https://esta.cbp.dhs.gov. To read more information see this leaflet
4. How can I pay for my flights?
For online transactions we accept most credit cards (including MasterCard and Visa) and debit cards.
For offline transactions we also accept cheques (although sufficient time for clearance will be required), bank transfers and cash.
5. What is an e-ticket?
An e-ticket is an electronic ticket. Most airlines now issue an e-ticket now instead of a paper ticket. This has a number of distinct advantages:
* you cannot forget or lose it
* It can be issued quickly and you do not have to wait for it's arrival
* At some airports you can check in using check-in machines avoiding queuing
6. Do you have any advice on travelling safely?
The Civil Aviation Authority publishes a travel safety guide. Click to download a copy of the Travelling Safely Guide
7. Refund Policy
Refunds will not be paid until they have been received by Skylinks from the relevant airline. Usually a delay of 8-10 weeks may be incurred but in some cases (e.g. lost tickets) this delay may be increased by up to 9 months.
8. Are there any restrictions on multiple entry Indian Visas?
The Ministry of Home Affairs in India have advised of some new restrictions for travellers who are using a multiple entry tourist visa to visit India with immediate effect:
There must be a gap of at least two months between visits to India.
Any person visiting the country within two months of the previous visit must, in advance of travel, obtain special permission from a local Mission Post or Embassy.
It is essential that you are aware of these restrictions, as you will be denied entry into India upon arrival.
